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Operational management is concerned with
ADefining organisational mission and strategy
BTranslating broad plans into specific operational plans for departments
CDirectly supervising the workforce to ensure execution of plans on the shop floor
DNegotiating with external regulators on long-term policy
Answer & Solution
Correct answer: C. Directly supervising the workforce to ensure execution of plans on the shop floor
Operational (supervisory/first-line) managers directly oversee workers on the shop floor and ensure execution. Top management sets strategy; middle management translates broad plans into departmental plans.
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