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Employee satisfaction scores rose this year, yet employee turnover also rose. Which of the following, if true, best resolves this apparent paradox?
AThe most satisfied, high-performing employees were being poached by higher-paying firms
BSatisfaction surveys are always accurate
CThe firm hired no new staff
DTurnover is bad for companies
Answer & Solution
Correct answer: A. The most satisfied, high-performing employees were being poached by higher-paying firms
If the happiest, strongest performers are being poached away, satisfaction and turnover can rise together.
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