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Read these lines about a tax preparation firm: "Built on a culture of providing exceptional customer service, H&R Block was recently named the top U.S. business with the best work-life balance by online job search site Indeed. Analyzing more than 10 million company reviews by employees, Indeed researchers identified the top 20 firms with the best work-life balance." According to the quoted lines, how did Indeed's researchers build their list of top firms?
AThey surveyed the customers of each firm about its service
BThey ranked the firms by yearly profits and revenue growth
CThey analyzed over 10 million reviews written by employees
DThey visited the head office of every firm in the country
Answer & Solution
Correct answer: C. They analyzed over 10 million reviews written by employees
1. The quoted lines state the method plainly: the researchers analyzed more than 10 million company reviews by employees.
2. From that analysis they identified the top 20 firms for work-life balance.
3. The reviews came from employees, not customers, so the customer survey option swaps who gave the opinions.
4. Profits and office visits are never mentioned anywhere in the quoted lines.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 1 "Understanding Economic Systems and Business", section 1.2 Understanding the Business Environment_
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