MBA Organisational Behaviour — practice questions
120 free MCQs with worked solutions. Tap any question for the answer + explanation, or practice them all in the app.
Practice MBA Organisational Behaviour in the app →A bakery splits one worker's job into kneading, baking and packing, each done by a different person. This is:A firm groups its jobs and employees into marketing, finance and production units. This grouping is called:A hospital organises itself into pediatrics, cardiology and orthopedics units. That is departmentalisation by:An oil company builds units for drilling, refining and distribution, following how the work flows. This is by:A bank has separate arms for retail consumers, asset management and corporate clients. This is by:A firm sets up US and Canadian marketing, European marketing and Latin American marketing. This is by:A small entrepreneurial firm runs on direct authority flowing straight from the top down, with no advisers. ThAs the firm grows, it adds legal counsel and public relations advisers alongside production and sales. It now Legal counselling, managerial consulting and human resource management are examples of:An engineer reports both to her functional head and to a project manager. Her firm uses a:The matrix structure is sometimes also called the:In one pharmaceutical firm, authority is held by a group reporting to the board rather than by one person. ThiThe line of authority showing who reports to whom, traceable from the CEO downward, is the:Handing part of one's authority to a subordinate, making that person accountable, is:The number of employees a manager can effectively supervise is called the:Work at a firm becomes far more complex. The span of control should therefore become:A manager's workers are highly skilled and strongly motivated. The span of control can be:Top management makes almost every key decision with little input from below. This firm shows:A tightly centralised firm gains tight financial control, but risks:A retailer pushes decision-making authority down to store managers. This is:A firm with high job specialisation, rigid departments and tight control is described as:A firm with low job specialisation, loose departments and flexible roles is described as:Something that prompts a person to release energy in a certain direction is called:The gap between what is and what is required is a:The mechanical engineer called the father of scientific management was:Workers at one plant produced more simply because they felt singled out for attention. This is the:The professor invited to study the workers at the Hawthorne plant was:The theorist who proposed a hierarchy of five human needs was:At the base of that hierarchy sit which needs?The level immediately above the base of that hierarchy is:The need at the very top of that hierarchy is:A manager who assumes people dislike work and must be directed closely follows:A manager who assumes people will seek responsibility and can be trusted follows:The approach combining United States and Japanese business practices is called:The researcher who asked what people really want from their work experience was:Intrinsic job elements that lead to worker satisfaction are called:Extrinsic elements of the work environment that cannot themselves motivate are:Herzberg concluded that good working conditions keep people at a job but:A theory holding that satisfaction depends on how fairly workers feel treated against coworkers is:A theory saying action depends on belief that it brings an outcome the person values is:A theory holding that intending to work toward a goal is itself a main source of motivation is:A theory saying people act because they know certain consequences follow is:Increasing the number and variety of tasks a person performs is:Increasing an employee's autonomy, responsibility and decision-making authority is:Hiring, developing, motivating and evaluating employees to reach the firm's goals is:Creating a strategy for meeting current and future staffing needs is:A study of the tasks required to do a particular job well is a:The document listing the tasks and responsibilities of a job is the:The list of skills, knowledge and abilities a person must have to fill a job is the:The attempt to find and attract qualified applicants in the outside labour market is:Deciding which people in the applicant pool have the right qualifications is:An in-depth discussion of an applicant's work experience, skills and education is a:A one or two day event at a convention centre bringing seekers and firms together is a:A presentation to get a new employee ready to perform the job is:On-the-job training that combines specific job instruction with classroom instruction is an:A senior manager guiding a junior with job and career information is doing:Reassigning workers to several different jobs over time so they learn each is:A scaled-down mock-up of equipment or a work environment used in training is a:Computer-assisted training away from the job itself is called:Comparing actual performance with expected performance to judge an employee's contribution is a:Additional pay given for attaining a specific goal is:An organisation that represents workers in dealing with management is a:The branch of a national union covering a specific plant or area is the:An elected union official who represents members to management is a:Negotiating a labour agreement between the union and management is:A dispute is handed to a third party whose decision is final and binding. This is:A store manager orders raw material every week using the same well-known criteria. This is a:A manager weighs whether to adopt a brand new technology with many unknowns. This is a:Mental shortcuts managers use to reach routine decisions quickly are called:Programmed decisions are also described as:Nonprogrammed decisions are also described as:The systematic decision-making process described has how many steps?The first step in that systematic process is to:After generating alternatives, the next step is to:The final step in that process is to:The idea that we cannot be fully rational because we cannot grasp all alternatives is:Choosing the first acceptable solution rather than hunting for the best one is:Paying more attention to information that supports what we already believe is:Time pressure in decision-making tends to push managers toward:Managers with more experience are better at decisions mainly because experience helps them:Only generating two options before choosing risks:Group members staying silent about concerns just to keep the peace is called:One group member deliberately taking the role of critic is playing the:The main advantage of involving a group in a decision is that it brings:A risk in group decisions is that one powerful member may:For routine decisions, the rules and criteria can be:A retail manager who always adds 30 percent staff for a big sale is using a:Deciding how many raw materials to order, given stock and expected production, is best treated as:A group with a shared purpose, matching skills and joint accountability is best described as a:Which is one of the defining marks of a team?Members bringing different but matching abilities to a team is called having:The advice to select team members for their skill and skill potential rather than their:Setting demanding performance standards and direction at the start is described as:Which stage of team development is described as the polite stage?The stage where members vie for leadership and test group processes is called:After that difficult stage, the team begins to settle in the stage called:A team that is fully self-directed and getting results has reached the stage called:The four stages of team development, in order, are:A manager balancing support with confrontation among members is managing:Balancing managerial authority with the team's own discretion is one of the manager's:The three points in the relationship triangle a manager must balance are the manager, the individual and the:Managing the space between a team and outside forces is called managing the team's:Teams made up of members from different backgrounds tend to:Diverse teams are better at decision-making partly because they tend to focus more on:Research links greater management diversity to higher:For gender diversity to lift innovation, the study found it must go beyond:A difficulty multicultural teams face when members speak different first languages is:Cultures differing in how bluntly people speak creates the challenge of:Team members from cultures that treat rank very differently create the challenge of:The ability to work well across cultural differences is called:Translating an idea into words or symbols before sending it is called:The receiver turning those symbols back into meaning is called:Anything that distorts the clarity of a message is called:The response that completes a communication episode is:The three types of communication used in organisations are oral, written and:The most prevalent type of communication, covering all spoken exchanges, is:Emails, texts, letters, reports and manuals all count as:A recommended way to cut the volume of email is to sort messages into folders by:Outgoing emails that are vague, too long or copied too widely tend to make colleagues:How accurately an employee receives instructions can be shaped by her: